• To chose the licensed hospice provider of their choice in Kitsap County.
• To have informed participation with the hospice professional team in treatment planning, decision making and management of his/her illness.
• To be informed of the scope and nature of hospice services, qualifications of the individuals providing in-home services and the procedures for contacting persons whom are responsible for overall clinical care.
• To receive courteous and respectful treatment, privacy coordinated services and freedom from abuse and discrimination.
• To refuse hospice treatment or services and to be informed of the consequences of refusing these services.
• To be accorded confidentiality of personal information and information contained in the medical record to the extent provided by law or personal consent.
• To be informed of possible reasons for discharge or transfer to another agency or level of care, of ongoing care requirements and other available services and options, if needed.
• To be informed of care provided by hospice, which has experimental or research aspects and to give written informed voluntary consent to participate in such programs.
• To receive information regarding billing charges and policies, payment and insurance coverage, and an itemized monthly billing statement unless services are reimbursed through a managed care plan.
• To have access to information contained in his/her medical record.

If you or your family have a complaint about any hospice service or personnel, you may call the Executive Director or the Director of Nursing at (360) 698-4611. If you are not satisfied with Hospice of Kitsap County’s resolution of the complaint or problem, you may contact the Washington State Department of Health, Monday through Friday from 8:00 a.m. to 5:00 p.m. at 1-800-633-6828.